Payment options

At Turning Point Chiropractic, you can expect the highest level of health care and service to fit your individual needs. Our commitment to excellence reaches far beyond the treatment room. Below is our policy on insurance and payment for services rendered. 

Insurance

We participate with most major insurance plans. If you are not insured by a plan we participate with, payment in full is expected at each visit. If you are insured by a plan we participate with, but do not have an up-to-date insurance card, payment in full is required until we verify your coverage. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you have regarding your coverage. If we participate with your plan, we are required to bill your plan for the services performed. 

 Cigna health insurance logo.
 Aetna health insurance logo
 MVP healthcare insurance logo
 United Healthcare insurance log.
 New York State Employee health insurance
 CDPHP Health Insurance logo
 Blueshield of Northeastern New York health insurance logo
 BlueCross BlueShield health insurance logo

Proof of Insurance

All patients must fill out the required paperwork before seeing the doctor. We must obtain a copy of your most recent insurance card as well as a photo ID to provide proof of insurance. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for the balance of the claim. 

CO-PAYMENTS AND DEDUCTIBLES

All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients can be considered fraud. Please help us in upholding the law by paying your co-payment at each visit. We will do our best to give you an estimate of the cost of each visit, but your insurance company and plan details may vary. In the case we have overcharged, you will receive the difference in the form of a check. If there is a balance, it must be paid before your next visit.

NON COVERED SERVICES

Some insurance carriers only reimburse for certain services. In the case that a service is not covered, you are responsible for the payment of that services. We will do our best to let you know if there is a service performed that your insurance will not cover. Again, we ask that you understand your benefits. 

CLAIM SUBMISSION

As a courtesy to you, we will submit your claims and assist you in any way we responsibly can to help get your claim paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefits are a contract between you and your insurance company; we are not party to that contract. Claims can take anywhere from two weeks to eight weeks to be processed. 

MISSED APPOINTMENTS

Our policy is to charge $25.00 per missed appointment. We ask that you cancel your appointment 24 hours in advance. Appointments not cancelled 24 hours in advance will be subject to the missed appointment fee. This appointment fee of $25 is your responsibility and billed directly to you. 

WELLNESS VISITS

Insurance companies do not pay for wellness or maintenance visits. Maintenance care is defined as treatment that seeks to prevent disease, promote health, and prolong and enhance quality of life; or therapy that is performed to maintain or prevent deterioration of a chronic condition. When improvement cannot be reasonably expected from care and treatment becomes supportive rather than corrective, the treatment is considered maintenance therapy.